Privacy Policy

1. Data Controller and Representative

This Privacy Policy describes the privacy practices of ReelMuse.ai's Sites and Products and anywhere we display or reference this policy. Through our Sites and Products, ReelMuse.ai and its affiliated entities (collectively, "ReelMuse", "us," or "we") implement the processing of information that can be used to identify you ("Personal Data") listed below. ReelMuse is committed to protecting your Personal Data. We understand that the security of your Personal Data is important. We provide reasonable administrative, technical, and physical security controls to protect your Personal Data. We will only collect and use information from you as described in this Privacy Policy. We will not sell your data to any third parties without your express consent.

Please read carefully the following privacy policy which provides you, as the User of the Sites and/or Products (the "User" or "You"), with the relevant information regarding the various processing of Personal Data implemented by ReelMuse.

2. Personal Data Processing Implemented by ReelMuse

"Personal Data" means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Depending on how you interact with us, we process different kinds of data and in different ways. Some data is automatically processed if you visit our Sites or use our Products. Others data is only processed if you actively submit it to us (like using our web forms to get in touch with us or uploading content to our Sites).

2.1 Data we process if you visit our Sites

When the User visits our Sites, ReelMuse implements a processing of Personal Data as follows:

2.1.1 Personal Data we collect if you visit our Sites

  • Date and time of the visit and the duration of use of the Site;
  • Information about how you visit our Sites (including the webpage that led you to a ReelMuse Site, the search terms entered into a search engine which led you to a ReelMuse Sites);
  • Your operations and clicks to our Sites;
  • Date and time of the visit and the duration of use of the Sites;
  • Information about your device (type of device, browser type and version, as well as settings, installed plug-ins, operating system).

The aforementioned Personal Data is referred to as Website Usage Data.

2.1.2 Purposes of Processing

We process Website Usage Data to allow you to surf the Sites and to ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Sites, to continuously improve the Sites and correct errors, to ensure IT security and operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Sites, track users' movements around the Sites, and to gather demographic information about our user base as a whole or to improve marketing (including serving you personalized, interest-based ads) as well as the user experience on our Site and guaranteeing the safety of our IT systems.

2.2 Data we process only if you submit it to us

2.2.1 Personal Data we collect if you submit to us through the data collection form in the purchase process or other processes:

  • Account Data: On some of our Sites, you can register for an account with your e-mail address and a password you create. If you register one of our Sites or Products, you will automatically create an account you can use to manage your licensed Products. Usually you need to provide your Name, Gender, Age, Image, Email address, Address, Country, Postal code, Phone number, Company name and industry you work for to create your account;
  • Transaction Data: Billing information, such as your name, email address, billing address, your business affiliation (company or organization name). Type of Product you purchase, Amount you pay in your currency, Subscription ID, Subscription-related URLs (such as purchase confirmation page URL, subscription cancelation URL, invoice PDF URL);
  • Comment Data;
  • Content of customer support communications;
  • Other Data you voluntarily provide to us.

2.2.2 Purposes of Processing

We use Account Data to help you to create an account and keep a record of your product license (that is, authenticating and periodically verifying your licensing rights in the product for anti-piracy purposes) and to enable the provision of maintenance or support services to you. We will also use this information to provide in-product messaging with information about products, features, or services offered by ReelMuse.

We will use Transaction Data to complete your order, for billing purposes, and for internal accounting and charge back management purpose.

We will use the comment data to improve its products and provide the consumers and potential consumers with a better and transparent information about the ReelMuse products. ReelMuse may use the comments (with your relevant information) you post for marketing purpose in order for others to better understand and use our products.

In order to provide the Products you purchased to you, or perform the contract between you and ReelMuse.

We do not collect or process the data about your payment instruments such as credit card numbers, banking account numbers or PayPal accounts. This information is collected, processed and stored by our qualified payment processors.

From time to time, we may contact our customers directly by mail, email, or telephone to inform you about upgrades, new products, promotions, or special offers that you told us you were interested in receiving (including our newsletters). The subscription to ReelMuse's newsletters and the related provision of Personal Data is made on a voluntary basis so that the processing of the collected Personal Data relies on the User's consent. If you want to cancel the aforementioned purpose, you can contact us or operate through your account or our forms on our Sites.

2.3 Data we process if you use our Products

2.3.1 Personal Data we collect if you use our Products:

Generally, the data we collect are limited to:

  • your product serial number;
  • Product Usage Data: We collect information about the products which you use and how you use them, including but not limited to Launch data, Feature usage, Page clicks, Sign-in information;
  • Product Installation Data: Your local device information, including but not limited to your device information, device hardware, operating system, other software on your system, Username, your ReelMuse ID, location, IP address, operating log information, the size and format of the files you are working with;
  • Crash data and the information of the files you are working with. If the User meets with a crash problem, we will enquire about the crash data;
  • Content you upload or generate using our Products, including but not limited to images, videos, audio files, and text prompts.

3. How We Share Your Personal Data

We do not sell your Personal Data. We may share your Personal Data with third parties only in the following circumstances:

  • Service Providers: We may share your Personal Data with third-party service providers who perform services on our behalf, such as payment processing, data analytics, hosting, customer support, and email delivery.
  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
  • With Your Consent: We may share your Personal Data with third parties when you have given us your consent to do so.

4. Data Security

We implement reasonable administrative, technical, and physical security controls to protect your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your Personal Data, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your Personal Data:

  • Right to Access: You have the right to request access to your Personal Data.
  • Right to Rectification: You have the right to request correction of inaccurate Personal Data.
  • Right to Erasure: You have the right to request deletion of your Personal Data.
  • Right to Restrict Processing: You have the right to request restriction of processing of your Personal Data.
  • Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used format.
  • Right to Object: You have the right to object to processing of your Personal Data.
  • Right to Withdraw Consent: You have the right to withdraw your consent at any time.

To exercise these rights, please contact us at support@deloris-ai.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Sites and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites.

8. Children's Privacy

ReelMuse's Sites and products are not intended for use by children under the age of 16 and we do not intentionally collect any information from users under the age of 16. If you do not meet applicable age requirements, please do not use those Sites and products. If a parent or guardian becomes aware that their child has provided ReelMuse with Personal Data or that we have otherwise inadvertently collected this information, contact us at support@deloris-ai.com, so that we may delete the information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@deloris-ai.com

Last Updated: December 23, 2025